FAQs
You’ve got a million Q’s. Let’s answer them.
Rental FAQs
How do I reserve rental items for my event?
To reserve rental items, simply browse our catalog, add your desired items to the cart, and follow the checkout process, including the required deposit. To reserve your date you will be required to submit a 50% nonrefundable deposit.
Can I make changes to my order after booking?
Of course! Please email us at info@prcelebrations.com to modify an existing order. Our customer-first approach means we will do our best to make your celebration dreams come true. Typically this means we can accomodate changes to orders up to 14 days prior to your event date.
Do you offer delivery and setup services?
Yes, we provide delivery and setup services. Delivery fees vary based on the event location. We currently serve the Dallas-Fort Worth Metroplex area including: Dallas, Fort Worth, Arlington, Plano, Irving, Garland, Grand Prairie, McKinney, Frisco, Denton, Grapevine, Addison, Richardson, Lewisville, and Flower Mound. Don’t see your city? Send us an email and let’s chat!
What if I have a specific item in mind that is not in your catalog?
We are always expanding our inventory. If you have a specific request, please contact us, and we’ll do our best to accommodate your needs.
How long is the rental period?
Our rental rates cover a 24-hour period from the time of delivery. Extended rental periods can be arranged for an additional fee.
What happens if some items are damaged during my event?
A separate security deposit is collected to cover damages. Any damages will be assessed, and the remaining security deposit will be refunded after the event.
How should I care for and return rental items?
Please follow the care instructions provided for each item. Return items rinsed and repacked as delivered to avoid additional fees.
What is your cancellation policy?
If you cancel more than 90 days from the event, you forfeit the 50% deposit. Cancellations within 90 days are subject to full payment. Refer to our rental agreement for detailed terms.
Event Planning FAQs
What events can you help me plan?
Paper Rings is ready to help plan celebrations of all kinds. We specialize in planning a variety of events, including weddings, proposals, corporate events, and parties across the Dallas-Fort Worth area.
How do I get started with event planning services?
Getting started is easy! Contact us to discuss your event details, and we’ll guide you through the planning process, from choosing the right package to customizing the details. We believe no two celebrations are alike, so we strive to work with your budget to make your dream event come true.
What services are included in your event planning packages?
Our event planning services can include venue selection, vendor coordination, timeline management, decor planning, rentals, and more. We work closely with you to create a comprehensive plan based on your preferences, vision and budget. Our full-service team is ready to roll up their sleeves and lend a hand where you need.
Can I book event planning services separately from rentals?
Absolutely! While we offer combined packages for convenience, you can book event planning services independently if you have already secured your rentals.
What makes your event planning services unique?
Our approach is personalized and budget-friendly. We strive to bring a cost-conscious approach to celebrations, ensuring that your event is special without breaking the bank. With 15+ years of event planning expierence, our team feels passionate about designing world-class celebrations that are acessible at all price points.
Can I meet with you in person to discuss my event?
But of course! We welcome in-person consultations to discuss your event details, preferences, and any specific requirements. Contact us to schedule a meeting.